Call Center Manager at Inclusivity Solutions in Ivory Coast, bringing extensive experience in call center management to the role. Her responsibilities encompass overseeing incoming and outgoing calls, addressing customer concerns, explaining products, and encouraging insurance policy purchases. She also ensures timely renewal of customer premiums to prevent suspension or cancellation.
Fernande's skills include in-depth expertise in call center management and claims handling, proficiency in recruiting and converting customer advisors into telemarketers, and excellent communication skills that foster trust-based customer relationships.
She holds an Intermediate certificate from ICPS Accra, Ghana (2004), a Higher Technician Certificate (BTS) in Commercial Management (2003), and a Baccalaureate, series A2 (2000).
Prior to joining Inclusivity Solutions, she served as a Sales Representative at Focus Client, a Telemarketer at Acttcall, and a Customer Advisor (Telemarketer) at Orange Côte d’Ivoire Telecom .
Fluent in French and with intermediate proficiency in English, Fernande enjoys music, sports, reading, and traveling.